Returns & Exchanges

You may request a return within 14 days of receiving your order. To be eligible for a return, your item must:

• Be unworn, unwashed, and unused.
• Have all original tags attached.
• Be returned in its original packaging.
• Be free from stains, odors, pet hair, or any signs of wear.

Once your return is approved and received, we will inspect the item before processing your refund.

We currently offer exchanges for size only, subject to stock availability. If your preferred size is unavailable, a refund will be issued instead.

If you would like to exchange for a different colour or product, please return your item for a refund and place a new order.

Customers are responsible for return shipping costs unless:

• The wrong item was sent.
• The item is defective or damaged upon arrival.

We recommend using a tracked shipping service, as ROUTINE cannot be responsible for lost return parcels.

Once your return has been received and inspected, your refund will be processed to your original payment method. Please allow:

• 3–5 business days for us to inspect your return.
• 5–10 business days for your bank or payment provider to process the refund.

Original shipping fees are non-refundable.

The following items cannot be returned:

• Gift cards.
• Final sale or clearance items.
• Items that have been worn, washed, altered, or damaged after delivery.
• Products returned without original tags or packaging.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We’ll resolve the issue as quickly as possible.