Shipping policy

Shipping Policy

Shipping destinations

We deliver to the destinations available at checkout. Available shipping methods and charges are displayed before you place your order.

Order preparation

Orders are prepared within 1 business days after payment confirmation. Preparation time is separate from the carrier’s delivery time.

Shipping costs

Shipping costs depend on your destination and the shipping method selected. The applicable charge and any free shipping offer are displayed at checkout before payment.

Delivery times

Delivery times may be affected by public holidays or exceptional disruptions. If your order is delayed, please contact support@routine-wear.com so we can assist you. Your statutory rights concerning delivery remain unaffected.

Order tracking

Once your order has been dispatched, we will send you a shipping confirmation. Where tracking is available, the confirmation will include your tracking details.

Delivery issues

Please check your delivery address carefully before placing your order. If you notice an error, contact support@routine-wear.com as soon as possible.

If your parcel is missing, arrives damaged or contains an incorrect item, contact us with your order number and details of the issue. Photographs can help us investigate damage.

ROUTINE remains responsible for your goods until you, or a person you designate other than the carrier, physically receives them, subject to applicable law.

Returns

For information about our 14-day return period, please consult our Return and Refund Policy.

Contact

For any shipping questions, email support@routine-wear.com.